Gardeners Hampton Wick Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Hampton Wick provides gardening and related outdoor services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given to them below.

Client means the individual, company, or organisation purchasing or receiving services from Gardeners Hampton Wick.

Services means any gardening, grounds maintenance, landscaping, planting, lawn care, hedge trimming, tree and shrub care, clearance, or related work provided by Gardeners Hampton Wick.

Site means the garden, grounds, or property where the Services are to be carried out.

Contract means the agreement between Gardeners Hampton Wick and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

Gardeners Hampton Wick provides a range of gardening and outdoor maintenance services within Hampton Wick and surrounding areas. The specific Services to be provided will be set out in a quotation, work schedule, or booking confirmation.

The description of the Services is based on the information supplied by the Client, including Site size, access, existing planting, and the Client's particular requirements. Any significant change to these circumstances may require a revised quotation or additional charges.

Gardeners Hampton Wick reserves the right to refuse any work that is unsafe, unlawful, environmentally harmful, or beyond the scope of its expertise or equipment.

3. Booking Process

3.1 Enquiries

Clients may request a quotation or make an enquiry about Services. During this stage, Gardeners Hampton Wick may ask for information about the Site, including approximate measurements, photographs, and the type of work required.

3.2 Quotations

Where appropriate, Gardeners Hampton Wick will provide a written or verbal quotation for the proposed Services. Unless otherwise stated, quotations are valid for 30 days from the date issued and are subject to viewing the Site where necessary.

3.3 Site Visits

For larger or more complex work, a Site visit may be required before confirming a quotation. The Client must ensure safe and reasonable access to the Site at the agreed time.

3.4 Acceptance and Confirmation

A booking is considered confirmed when the Client explicitly accepts the quotation or work proposal and Gardeners Hampton Wick confirms the start date and any applicable deposit. Acceptance may be given in writing or verbally, provided that both parties clearly agree to the Services and price.

3.5 Regular Maintenance Bookings

For ongoing garden maintenance, visits may be scheduled weekly, fortnightly, monthly, or at another agreed interval. The agreed schedule will continue until cancelled or amended by either party in accordance with these Terms and Conditions.

4. Access and Client Responsibilities

The Client must provide safe, clear, and reasonable access to the Site on the agreed dates and times. This includes arranging access through gates, communal areas, or buildings as needed.

The Client must ensure that all pets, children, and other individuals are kept away from the immediate working area during the provision of Services, and that any hazards are disclosed in advance. Hazardous materials, uneven ground, hidden cables or pipes, and other risks must be brought to the attention of Gardeners Hampton Wick before work begins.

The Client is responsible for ensuring that any necessary consents, permissions, or approvals from landlords, neighbours, or local authorities are in place prior to the commencement of work, especially for boundary planting, tree work, or changes visible from public areas.

5. Materials, Plants, and Equipment

Gardeners Hampton Wick will supply all tools and equipment necessary to carry out the agreed Services, unless otherwise stated. Where materials or plants are included in the quotation, these will be sourced from reputable suppliers appropriate for the local climate and conditions.

Specific plant varieties, sizes, or materials may be subject to availability. If any item is unavailable, Gardeners Hampton Wick may propose a similar alternative. Any significant changes that affect the price will be agreed with the Client before proceeding.

Once delivered to the Site, responsibility for the ongoing care of plants, turf, and other living materials passes to the Client after completion of the work. Gardeners Hampton Wick cannot guarantee the long-term performance of living materials due to variations in weather, soil, pests, diseases, and Client maintenance.

6. Pricing and Payments

6.1 Pricing

Prices are usually quoted based on either a fixed price for the complete job or an hourly or daily rate, plus the cost of materials where applicable. Any additional work requested by the Client that is outside the original quotation will be chargeable at the prevailing rates.

6.2 Deposits

For larger projects, significant plant orders, or materials-intensive work, Gardeners Hampton Wick may require a deposit prior to commencement. The deposit amount and payment date will be confirmed during the booking process.

6.3 Payment Terms

Unless otherwise agreed, payment for one-off work is due immediately upon completion of the Services. For regular maintenance, payment terms will be agreed in advance, which may include payment after each visit or on a monthly basis.

Payments must be made in the currency and by the method specified on the quotation or invoice. Gardeners Hampton Wick reserves the right to charge interest or late payment fees on overdue sums in accordance with applicable law.

6.4 Non-Payment

If the Client fails to pay any invoice by the due date, Gardeners Hampton Wick may suspend further Services, refuse new bookings, or take reasonable steps to recover outstanding sums, including legal action where necessary.

7. Cancellations, Rescheduling, and Delays

7.1 Client Cancellations for One-Off Work

If the Client wishes to cancel a confirmed booking, they must provide reasonable notice. Where cancellation occurs at short notice, Gardeners Hampton Wick may charge a cancellation fee to cover lost time, travel, or costs incurred, particularly where materials or plants have already been ordered or delivered.

7.2 Rescheduling

Clients may request to reschedule an appointment, subject to availability. Gardeners Hampton Wick will make reasonable efforts to accommodate changes, but cannot guarantee specific replacement dates or times.

7.3 Regular Maintenance Visits

Either party may pause or terminate regular maintenance agreements by giving reasonable notice. If regular visits are cancelled repeatedly at short notice, Gardeners Hampton Wick may treat the arrangement as terminated.

7.4 Weather and Other Delays

Gardening work is often dependent on suitable weather and Site conditions. Gardeners Hampton Wick may postpone work where conditions are unsafe, highly unsuitable, or likely to damage the Site. Gardeners Hampton Wick will aim to reschedule at the earliest convenient opportunity.

8. Waste Removal and Environmental Regulations

Gardeners Hampton Wick follows applicable regulations for the handling, transport, and disposal of green waste and other materials arising from its Services.

Whether garden waste removal is included in the price will be stated in the quotation or agreed before work begins. In some cases, the Client may choose to retain green waste on Site for composting, mulching, or disposal via their own arrangements.

Where waste removal is included, Gardeners Hampton Wick will handle the separation of green waste from non-green waste where reasonably practicable. Any large volumes of soil, rubble, timber, or mixed waste may attract an additional charge due to disposal fees and transport requirements.

Gardeners Hampton Wick will not remove hazardous waste, contaminated soil, or substances requiring specialist handling. If such materials are discovered during the work, Gardeners Hampton Wick may suspend work in the affected area and advise the Client on appropriate next steps.

9. Health and Safety

Gardeners Hampton Wick is committed to working safely and responsibly. The Client agrees to support this by disclosing relevant hazards, maintaining safe access, and keeping children, pets, and other individuals away from the immediate working area.

The Client must not request or insist that staff carry out activities that are unsafe, beyond their training, or in breach of regulations or guidance relevant to gardening, waste handling, or use of powered equipment.

10. Liability and Limitations

Gardeners Hampton Wick will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the work, they must notify Gardeners Hampton Wick as soon as reasonably possible so that any issues can be addressed.

To the fullest extent permitted by law, Gardeners Hampton Wick will not be liable for any indirect, consequential, or purely economic loss arising from the Services, including loss of enjoyment of the garden, loss of business, or loss of anticipated savings.

Gardeners Hampton Wick is not responsible for damage caused by pre-existing defects, structural weaknesses, hidden obstructions, or underground services that have not been disclosed or are not reasonably identifiable. The Client is responsible for informing Gardeners Hampton Wick of the location of any known pipes, cables, irrigation lines, and similar features.

Normal wear and tear, natural settlement of materials, the effects of weather, pests, and plant diseases are outside the control of Gardeners Hampton Wick. No guarantee can be given for the long-term condition of lawns, plants, or trees once responsibility for their ongoing care has passed to the Client.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

11. Property Damage

While working on the Site, Gardeners Hampton Wick will take reasonable care to avoid unnecessary damage to property, including lawns, borders, paving, fences, and outdoor structures. Minor scuffing, disturbance of soil, or marks to access routes may sometimes be unavoidable when moving tools and materials.

Any significant damage that is directly and solely caused by the negligence of Gardeners Hampton Wick will be assessed and, where appropriate, repaired or compensated at the discretion of Gardeners Hampton Wick, subject to the overall limitations of liability set out in these Terms and Conditions.

12. Complaints and Disputes

If the Client has a complaint about the Services, they should raise it as soon as possible, ideally within a reasonable time after completion of the relevant work. Gardeners Hampton Wick will review the complaint, inspect the Site if necessary, and seek to reach a fair resolution, which may include remedial work or another appropriate remedy.

Both parties agree to attempt to resolve disputes amicably in the first instance. If a resolution cannot be reached, either party may pursue any rights or remedies available under applicable law.

13. Changes to Terms and Conditions

Gardeners Hampton Wick may update or amend these Terms and Conditions from time to time. The version in force at the time a booking is confirmed will apply to that particular Contract. Clients are encouraged to review the current Terms and Conditions when arranging new work.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by Gardeners Hampton Wick.

15. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

No waiver by Gardeners Hampton Wick of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

The Client may not assign or transfer their rights or obligations under any Contract without the prior consent of Gardeners Hampton Wick. Gardeners Hampton Wick may appoint subcontractors or agents to assist with the provision of Services, but will remain responsible for the overall performance of the Contract.

These Terms and Conditions constitute the entire agreement between the Client and Gardeners Hampton Wick in relation to the Services, and supersede any prior understanding or arrangement, whether oral or written, relating to the subject matter.