Terms and Conditions for Garden Services in Hampton Wick

These Terms and Conditions set out the basis on which garden services in Hampton Wick are provided. By making a booking, you agree to the conditions below, which are intended to create a clear, fair, and practical arrangement between the customer and the service provider. These terms apply to domestic and commercial garden work, including regular maintenance, one-off visits, seasonal care, clearance work, and related outdoor services.

For the purposes of these terms, “we”, “us”, and “our” refer to the garden services provider, and “you” or “the customer” refer to the person requesting or receiving the service. The words gardeners Hampton Wick, Hampton Wick gardeners, and garden maintenance services may be used to describe our services, but they do not change the legal effect of these terms. If any part of these terms is unclear, the customer should ask for clarification before confirming a booking.

These conditions are designed to reflect standard UK service practice and to comply with applicable consumer law, waste handling requirements, and general contract principles. Nothing in these terms is intended to remove or reduce rights that cannot lawfully be excluded. If a specific written agreement has been made for a particular project, that agreement will apply alongside these terms unless it expressly says otherwise.

All bookings are subject to availability and acceptance. A request for work does not by itself form a contract. A contract is created only when we confirm the appointment, provide an agreed quote or estimate where required, and the customer accepts the terms. We may refuse or decline a booking where the work requested is unsuitable, unsafe, unlawful, or outside our service scope. We may also require additional information before confirming any garden maintenance appointment.

The booking process may take place by phone, email, online form, or another agreed method of communication. The customer must provide accurate details about the site, access, parking or loading restrictions, the type of work required, and any known hazards. Where a visit is arranged for assessment purposes, the final scope may be adjusted after inspection. Any changes to the agreed service will be discussed before extra work begins, where reasonably possible.

If a booking is made on behalf of another person or a business, the individual making the booking confirms that they are authorised to do so. The person named on the booking is responsible for ensuring that access is available on the scheduled date and time, unless we have agreed otherwise. If access is not available, or if we are unable to complete the work for reasons outside our control, a call-out fee or lost time charge may apply where permitted by law and stated in the quote.

Quotes and estimates are based on the information available at the time they are provided. A quote is usually fixed for the specified scope of work, while an estimate is indicative and may change if the actual work differs from what was described. Any additional tasks, hidden waste, difficult access, or unexpected site conditions may result in revised pricing. We will normally notify the customer before proceeding with any material change in cost.

Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment terms will be confirmed at the time of booking or in the quote. For regular garden care services, payment may be due after each visit or on a scheduled invoice basis. For larger projects or clearance work, we may require a deposit, staged payments, or full payment in advance. Any deposit requested is intended to reserve time and resources for the customer’s booking.

Invoices must be paid by the due date shown. Where payment is not made on time, we may suspend further work until the account is settled. We may also charge statutory interest and reasonable recovery costs on overdue sums, where allowed by law. Payment methods accepted will be confirmed in advance and may vary depending on the type of service. Cash payments, bank transfer, card payment, or invoice settlement may be offered at our discretion.

Cancellation by the customer should be made as early as possible. If the booking is cancelled with reasonable notice, no cancellation fee may be charged unless a non-refundable deposit has been agreed. If cancellation is made at short notice, or if we have already allocated staff, equipment, or materials for the job, a cancellation charge may apply. The amount of any fee will be fair and proportionate to the loss actually incurred or as set out in the booking terms.

If the customer requests to reschedule, we will try to accommodate the change where possible, but availability cannot be guaranteed. Repeated changes, late cancellations, or failure to provide access may affect future bookings. If we need to cancel or rearrange a visit due to weather, unsafe conditions, staff illness, equipment failure, or any other matter beyond our reasonable control, we will aim to offer an alternative date. We are not responsible for indirect losses caused by a necessary rearrangement.

Liability is limited to the extent permitted by law. We will take reasonable care when carrying out all gardening and maintenance work, but we are not responsible for pre-existing defects, hidden weaknesses, or damage caused by circumstances outside our control. This includes, for example, underground services, unstable fencing, fragile structures, diseased plants, or items that appear sound but are in fact already damaged. The customer should tell us about any known risks before work begins.

We will not be liable for loss or damage arising from information supplied by the customer that is incomplete or inaccurate, or from the customer’s failure to secure pets, valuables, ornaments, cables, or other vulnerable items before the work starts. Where we move items to carry out the service, we will use reasonable care, but the customer remains responsible for removing or protecting items that may be affected. Any claim for damage must be reported within a reasonable time so that the matter can be investigated promptly.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we shall not be liable for loss of profit, loss of business, loss of enjoyment, or any indirect or consequential loss. If any liability is found, our responsibility will generally be limited to the amount paid, or payable, for the specific service giving rise to the claim.

We may use subcontractors or additional labour where necessary to complete the work efficiently or safely. Where this happens, we remain responsible for the standard of service provided under the contract, subject to the exclusions and limits in these terms. The customer agrees to give reasonable cooperation during the visit, including access to water, electricity, or site information where needed for lawful and safe performance of the service.

Waste produced during garden work will be handled in accordance with applicable UK waste regulations and duty-of-care requirements. This includes green waste, soil, turf, branches, cuttings, and other materials removed from the site as part of the agreed service. Unless stated otherwise, the quote will specify whether waste removal is included. If waste disposal is not included, it remains the customer’s responsibility to arrange lawful handling of the materials produced.

Where we remove waste, it may be transported to a licensed transfer station, composting facility, recycling centre, or other authorised disposal route. We may separate waste for reuse, recycling, or responsible disposal where appropriate. The customer must not ask us to dispose of controlled, hazardous, or prohibited waste unless this has been expressly agreed in advance and can lawfully be handled. Examples may include asbestos, chemicals, oils, paint, contaminated soil, sharp waste, or electrical items.

We reserve the right to refuse to handle any item or material that could present a health, safety, or legal risk. If unexpected controlled waste is discovered during a job, we may pause work and agree the next steps with the customer. Additional charges may apply where specialist handling, permits, or third-party disposal are required. The customer warrants that any waste they ask us to remove has not been illegally dumped, contaminated, or hidden without disclosure.

Customers must ensure that the site is accessible and reasonably safe on the day of the service. This includes providing any necessary gate codes, arranging access to communal areas, and securing dogs or other animals that may interfere with the work. We may stop work if, in our reasonable opinion, the site conditions present a serious risk to people, property, or equipment. In such cases, the customer may still be charged for time already spent or for the wasted visit, where lawful and reasonable.

Any plants, trees, hedges, or features that are to be retained should be clearly identified by the customer before work begins. Unless otherwise agreed, we will use our professional judgment regarding pruning, trimming, cutting back, and general maintenance. The customer accepts that gardening work can involve natural variation in appearance and that some outcomes depend on season, weather, and plant condition. We do not guarantee the survival of plants already weakened by disease, drought, pests, or previous neglect.

If materials or products are supplied by the customer, they remain the customer’s responsibility unless we expressly agree to inspect or install them. Where we supply materials ourselves, any manufacturer warranties will apply as provided by the manufacturer, and any separate service warranty will be limited to the scope set out in the booking. Complaints should be raised promptly and in writing so that we can investigate and, where appropriate, put matters right in a reasonable manner.

We may amend these terms from time to time to reflect changes in law, service practice, or business operations. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law. If any clause is held to be invalid or unenforceable, the remaining clauses will continue in full force. Failure to enforce any right on one occasion does not mean that right is waived in future.

Any dispute arising from the service should first be raised informally so that a practical resolution can be sought. If the matter cannot be resolved, the parties may pursue their legal rights through the appropriate channels. These terms are governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. This is the legal basis for all agreements made under these service conditions.